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Sanderson McCreath & Edney

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01289 306724

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Complaints

We are committed to giving you the best possible service. However, we accept sometimes things can go wrong. If at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is looking after your matter to discuss your concerns, we are here to help you and will do our best to resolve any issues at this stage.

If you would like to make a formal complaint, then you can read our full complaints procedure here.

Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can visit their website here http://www.sra.org.uk/consumers/consumers.page

If we cannot resolve your complaint…

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint. Your contact should also be no more than six years from the date of act/omission or no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, their contact details are:

Website: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am and 5pm

Email: enquiries@legalombudsman.org.uk

Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

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Sanderson McCreath & Edney

Sanderson McCreath & Edney Solicitors have been a part of the historic Quay Walls of Berwick upon Tweed for a very long time. We are a well-known and trusted name within the border town.

We are a small friendly team interested in helping our clients to the full. You can be sure that we will listen, advise and take steps to help you through whatever situation you face and help you to achieve the best possible outcome.

Our Advantages

  • We have a wealth of experience in a wide range of law areas.
  • We are Lexcel & CQS Accredited meaning we work within the best Conveyancing & Practice Management frameworks set by the Law Society.
  • We currently use a high specification case management system which is designed to help staff manage matters more effectively, leading to quicker matter turnaround and reducing the risk of anything being missed.
  • We are proud of our long history but recent changes at Director level mean we look to the future and hope to connect with a wider market through our website.

Contact Us

  • 4 Quay Walls,
    Berwick-upon-Tweed, TD15 1HD
  • 01289 306724
  • 01289 330323
  • general.office@sm-e.co.uk

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