We are committed to giving you the best possible service. However, we accept sometimes things can go wrong. If at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is looking after your matter to discuss your concerns, we are here to help you and will do our best to resolve any issues at this stage.
If you would like to make a formal complaint, then you can read our full complaints procedure here.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can visit their website here http://www.sra.org.uk/consumers/consumers.page
If we cannot resolve your complaint…
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint. Your contact should also be no more than six years from the date of act/omission or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, their contact details are:
Website: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ